Privacy Policy

Use of private information policy (GDPR)

Last updated: 05/06/18

Summary

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Who we are

The data protection officer in respect of this website is:

Yvonne Harcus

Kristin Linklater Voice Centre Ltd
Upper Housegarth
Quoyloo, Orkney
KW16 3LY
United Kingdom

01856 861455
This email address is being protected from spambots. You need JavaScript enabled to view it.

Company number: SC421964

Your Personal Data

Personal data is data that can be used to identify an individual. For example your name, email address, home address and even IP address. We collect and process personal data in compliance with the General Data Protection Regulation and will never share it with third party marketers or anyone else unless we are forced to by law.

How your personal data is collected on this website by us and by third parties

When you book a workshop, sign up for our services, use our contact form or email address to contact us, we require your name, email address, telephone number and other personal information in order to reply to you and manage your account.

When you click the submit button on the booking and contact forms, your message and contact details are sent to us via email and are stored in our email system.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

  • When you contact us by email, we collect your name and email address, or when you book through our website you supply us with your address, employment status, phone number, website address and any other social media platforms you may have, and a brief training history.
  • If you sign up for a newsletter, we only collect your email address.
  • If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
  • All payments are processed by Stripe or Paypal or by direct bank transfer and we never process card payments directly but will always use above companies who are GDPR and PCI DSS compliant and value security above all else.

Where we store your information

When you contact us by email or through our website we store your information in gmail or dropbox. If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer. When we do business, we store your information in our accounts software, Sage. We chose these systems partly for their commitment to security.

What we use your information for

We use your information to manage your account with us and send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We will use your information to send you invoices, statements, or reminders. We also use the information to assess your eligibility to attend the various workshops.

Mailchimp Mailing List Subscription

If you choose to subscribe to our mailing list, the data you enter during the sign-up process will be sent to Mailchimp (The Rocket Science Group, LLC), which we use to manage email marketing subscriber lists and send emails to our subscribers. You can read their privacy policy here:
https://mailchimp.com/legal/privacy/

Should you wish to unsubscribe from our mailing list, you can do so at any time by clicking the “unsubscribe” link in any of the email campaigns you have received from us. Or if you prefer you can contact us to request that we unsubscribe you.

3rd Party Payments

When you make a payment by Paypal or Stripe, by clicking on the proceed to payment button, you understand and agree that: (i) you will be leaving the Linklater Voice website and will be transferring to their payment platform,  (ii) any your information you enter shall be subject to their own privacy policy,  (iii) your information may be processed and stored outside of the European Union and (iv) they shall be responsible for all processing of your information.

Stripe

Please note that we do not collect or process your credit or debit card details. These are however collected and processed by our payment processing service provider Stripe Payments Europe, Ltd (“Stripe”). The collection and processing by Stripe of your credit or debit card details and other personal data are governed by their terms and conditions. See https://stripe.com/gb/privacy for more information. Stripe may from time to time provide us with information regarding the credits and debits made to your card in order to enable us to reconcile our accounts.

Who’s responsible for your information at our company

Yvonne Harcus, Manager, is responsible for the security of your information. You can contact her by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone on 01856 861455 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Last Pass an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

Your rights

In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights regarding the personal data we hold about you, including:

Right to confirmation – you have the right to know if we hold personal data that concerns you
Right to access – you have the right to view and to obtain a copy of any personal data we hold that concerns you
Right to rectification – you have the right to the correction of any inaccuracies within the personal data we hold that concerns you
Right to erasure – you have the right to have your personal data removed from our systems

Should you wish to exercise any of these rights, please contact us by email or by telephone.

You can find out more about your rights under the GDPR here.

Cookies

You can read more about how we use cookies on our Cookies page.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Yvonne Harcus by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone on 01856861455. If you’re the letter writing type, send your envelope to Kristin Linklater Voice Centre Ltd, Upper Housegarth, Quoyloo, Orkney KW16 3LY

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

Last Updated: This Privacy Policy was last updated on 05/06/18