Use of private information policy (GDPR)
Last updated: 19/08/21
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Who we are
The data protection officer in respect of this website is:
Kristin Linklater Voice Centre Ltd
Company number: SC421964
Your Personal Data
Personal data is data that can be used to identify an individual. For example your name, email address, home address and even IP address. We collect and process personal data in compliance with the General Data Protection Regulation and will never share it with third party marketers or anyone else unless we are forced to by law.
How your personal data is collected on this website by us and by third parties
When you book a workshop, sign up for our services, use our contact form or email address to contact us, we require your name, email address, telephone number and other personal information in order to reply to you and manage your account.
When you click the submit button on the booking and contact forms, your message and contact details are sent to us via email and are stored in our email system.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
What information we hold
- When you contact us by email, we collect your name and email address, or when you book through our website you supply us with your address, employment status, phone number, website address and any other social media platforms you may have, and a brief training history.
- If you sign up for a newsletter, we only collect your email address.
- If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
- All payments are processed by Stripe or Paypal or by direct bank transfer and we never process card payments directly but will always use above companies who are GDPR and PCI DSS compliant and value security above all else.
Where we store your information
When you contact us by email or through our website we store your information in gmail or dropbox. If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer. When we do business, we store your information in our accounts software, Sage. We chose these systems partly for their commitment to security.
What we use your information for
We use your information to manage your account with us and send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We will use your information to send you invoices, statements, or reminders. We also use the information to assess your eligibility to attend the various workshops.
Mailchimp Mailing List Subscription
Should you wish to unsubscribe from our mailing list, you can do so at any time by clicking the “unsubscribe” link in any of the email campaigns you have received from us. Or if you prefer you can contact us to request that we unsubscribe you.
3rd Party Payments
Please note that we do not collect or process your credit or debit card details. These are however collected and processed by our payment processing service provider Stripe Payments Europe, Ltd (“Stripe”). The collection and processing by Stripe of your credit or debit card details and other personal data are governed by their terms and conditions. See https://stripe.com/gb/privacy for more information. Stripe may from time to time provide us with information regarding the credits and debits made to your card in order to enable us to reconcile our accounts.
Who’s responsible for your information at our company
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Last Pass an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.
The computers are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.
In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights regarding the personal data we hold about you, including:
Right to confirmation – you have the right to know if we hold personal data that concerns you
Right to access – you have the right to view and to obtain a copy of any personal data we hold that concerns you
Right to rectification – you have the right to the correction of any inaccuracies within the personal data we hold that concerns you
Right to erasure – you have the right to have your personal data removed from our systems
Should you wish to exercise any of these rights, please contact us by email or by telephone.
How to complain
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.